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Basket Checkout

+44 28 9443 2619

Contact Support 9.30am - 4.30pm
Monday to Friday 

FAQs + How to Order

Do I need a PayPal account to checkout? 

When you get to the 'Payment Information' page you will see this note saying PayPal is the only payment method but you can still use your credit card to pay for your items without a PayPal account. Just click on the "continue" button and finish your purchase. You will be taken to the PayPal site to process your payment.

I you don't have a PayPal account ignore this login notice. Don't sign up for a PayPal account unless you want one.

Click on "continue"

Enter your info, review

My refund has not shown up in my bank account

If we've let you know that we've refunded you, don't worry it's on its way! As transactions are handled by  by PayPal your funds will have been refunded to your PayPal account.

If you used a credit card linked to your Paypal account then refunds to credit cards can take up to ten banking days to appear in your account depending on your bank.

Do you price match?

We're dedicated to bringing you the best products at the best possible value, and work hard to ensure our pricing is the most competitive it can be, and therefore don't offer a price-matching policy.

There are three ways you can order our products:

1. Order Online using our Online Shop

As you browse our product pages, click the "Buy" button. When you are finished shopping, review the items in your Shopping Cart, make any necessary changes, choose your delivery region, select "Checkout", and complete the ordering process on Paypal either by logging into your Paypal account or if you don't have an account, you can enter your credit / debit card details.

2. Order by Phone / Fax:

Tel +44 28 9443 2619 
Fax +44 28 9443 2162

3. Send us an Email:

You can submit your order via email - but don't include your payment details - we will contact you for them if you leave a number.

This is the best route for sourcing special orders. Our staff have a wealth of knowledge in the music business and we would be happy to source any albums as a special order.

Supply as much information about your artist, album title, record label etc and we will get back to you by return.

Email: info@emeraldmusic.co.uk